Upper Midwest HERC

Objective/Overview: 
This position is located in the U of M Community-University Health Care Center Dental Clinic (CUHCC).  This employee will help with dental registration, scheduling and care coordination. The position will also participate on various quality initiatives and other committees as assigned. This is a 100% appointment, 40 hours/week, with hours between 8:00am -5:30pm, Monday - Friday. Weekend hours may be required.

This is an AFSCME Healthcare position. Bargaining unit consideration begins on 4/18/25 and ends on 4/24/25.

Essential Functions of position:
Dental intake/reception/scheduling (80%)

• Schedule and check in appointments through EMR and EDR
• Greet patients
• Answer phones and check voicemail daily
• Collect payments and provide estimates to patients
• Register and update patient demographic, insurance and financial information in EMR 
• Monitor order-tracking in EMR
• Triage dental walk-in patients
• Fax records and referrals as needed
• Email x-rays as needed
• Follow-up on external referrals
• Gather signatures for consents and waivers as needed
• Make confirmation calls as needed
• Make sure we have labels or patient identification on all records/documents
• Scanning documents 
• Assisting with lab slips as needed

Dental care coordination (10%)

• Call and offer appointments to patients who are due for recalls
• Print and manage the unfinished treatment plan reports 
• Scrub the OB and pediatric provider schedules weekly
• When able, do warm-hand offs with RN team and schedule dental visits for OB and WCC patients during medical visits 
• Prior authorization work 
   

Participate in staff development, quality assurance, compliance, etc. (10%)

Other duties as assigned

Minimum/Required/Essential Qualifications:

• Business college, office skills training, university level education, clerical experience involving contact with the public, in combination, totaling four (4) years.
• Experience in a medical, dental, administrative, social services, or customer service setting
• Fluency in English AND either Spanish, Somali, Hmong, Lao, Vietnamese or Cambodian. (We will test for speaking skills in English and other language.)
• This position requires a negative TB test, and a Hepatitis B vaccination upon hire. 

Preferred Qualifications:

• Previous experience working with community health intake projects involving data collection and patient relations.
• Strong skills and experience in Insurance verification; data collection and data capture in electronic medical record (EMR).
• Demonstrated critical thinking skills and detail oriented.

About University of Minnesota Twin Cities

The University of Minnesota, founded in the belief that all people are enriched by understanding, is dedicated to the advancement of learning and the search for truth; to the sharing of this knowledge through education for a diverse community; and to the application of this knowledge to benefit the people of the state, the nation, and the world.

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