Location: Pine City

Full/Part Time: Full Time

Employment Condition: At Will

Job Description:

• Serve as a professional/technical resource for students, parents, faculty, staff, and outside constituents to provide information and resources regarding the various financial aid programs, eligibility requirements, and regulations.
• Coordinate processing of financial aid application data received from the U.S. Department of Education, ensure applications are moving through the tracking process promptly, and direct the financial aid verification process in collaboration with PTCC Academic/Financial advisors and Director of Student Success.
• Manage funds, by monitoring, reconciling, and reporting to Minnesota Office of Higher Education (MOHE) programs.
• Administer the federal, state, and private loan programs.
• Complete U.S. Department of Education and college required verifications. Use administrative authority to make required corrections to student financial aid applications and submit data to the U.S. Department of Education for processing.
• Provide expert information to resolve financial aid related issues escalated by Student Success team members.

• Coordinate professional development for faculty and staff on local, state, and federal financial aid literacy and general updates.
• Champion updating internal processes and procedures involved with financial aid and regulations.
• Award financial aid to students based on federal, state, and institution standards by reviewing application results. Coordinate communication of financial aid awards to students.
• Develop, prepare, and disseminate publication information to promote educational loan programs using new and innovative methods.
• Maintain detailed knowledge of ISRS, ImageNow, and other important sources of information to guide students through complicated, unique financial aid processes.
• Develop resources and publications to enhance PTCC's Student Success—Financial Aid Literacy for internal and external stakeholders.
• Lead and collaborate on Satisfactory Academic Progress (SAP) and Max-Time Frame processes with the campus Registrar and Student Success Coordinator.

• Develop research methodologies, select, gather, and analyze appropriate financial aid/data elements.
• Develop financial aid reports for college administrators, state and federal agencies, and internal/external stakeholders.
• Research, forecast, and monitor funding needs of PTCC financial aid programs. Based on the research, make recommendations to leadership on the appropriate level of funding needs for the various PTCC financial aid programs.
• Conduct outreach activities at surrounding high schools to connect with and educate our high school partners and surrounding community members about financial aid and the importance of higher education.

• Manage student caseload for special PTCC academic programming (i.e. Department of Corrections, etc.) and student employment eligibility processes for the college.
• Create, request, monitor, reconcile and report state and federal work-study funds.
• Assist college personnel in developing meaningful student employment opportunities that align with PTCC's mission and values.
• Provide accurate, timely information and guidance to students based on their unique station, scenario or circumstance all while maintaining the highest level of customer service.

• Serve as PTCC Student Success liaison to represent the college on internal and external committees and task forces.
• Complete tasks in a timely manner and keep knowledge of college safety rules, regulations, and policies.

Required Qualifications:

• Baccalaureate Degree in a related field (or Baccalaureate degree in progress) (i.e. Counseling, Psychology, Communication, Business, Human Resources, Public Administration, Social Work, Education, or Sociology) or an equivalent combination of education and experience.
• Two or more years of professional-level experience with detailed knowledge of financial aid rules and regulations, project management, and the ability to interpret and understand new rules, regulations, and statutes.
• Ability to collect, analyze, and assess data with record management and/or U.S. government reporting tools, and make effective recommendations to enhance continuous improvement and efficiency.
• Excellent oral and written communication skills to communicate complex concepts and guidance to students. The ability to fluently speak, read, write, understand and respond to a variety of spoken and written communications as well as effectively communicate policies, procedures and information in a positive, professional and courteous manner.
• Excellent interpersonal and customer relation skills to understand and interpret complex information providing accurate and complete guidance professionally and courteously to diverse cultures and populations.
• Technical computer skills are sufficient to create word processing documents, spreadsheets, data collection, and create reports.
• Detail oriented self-starter, extremely accurate with the ability to manage a large caseload and a variety of tasks simultaneously in a collaborative environment.

Preferred Qualifications:

• Master's degree (or Master's degree in progress) in Counseling, Student Development/Affairs, Psychology, Business, Human Resources, Public Administration, Social Work, Education, Sociology, or similar discipline
• Experience with ISRS, ImageNow, and Microsoft Office software.
• Three or more years of executing a holistic approach of appreciative and/or financial aid advising to diverse populations with an emphasis on student success and retention.
• Extensive knowledge of state and federal regulatory laws such as the Family Education Rights and Privacy Act (FERPA) and MN Governmental Data Privacy Act (MGDPA).
• Knowledge of Pine Technical and Community College academic programs and requirements and their direct relationship to admissions.
• Five or more years of experience within higher education financial aid/student services, preferably in the Minnesota State College and Universities system.
• Self-starter and an ability to function with minimal direction. Ability to collaborate with team members between departments to execute initiatives.
• Proven knowledge of Title IV regulations and programs.
• Ability to speak another language in addition to English.

Other Requirements:

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Benefits Info:

Desired Start Date: 08/15/2022