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Minnesota State College Southeast Technical
Winona, Minnesota
Minnesota State College Southeast Technical
Winona, Minnesota
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Details
Posted: 19-Aug-23
Location: Winona, Minnesota
Salary: Open
Internal Number: 1682
Location: Winona, MN
Full/Part Time: Full Time
Employment Condition: Unlimited
Job Description:
The Academic Coach advises MSC Southeast students, parents/supporters, and high school guidance counselors on multiple areas including career and program major choices, curriculum, admissions and enrollment procedures, business office policies, financial aid, and housing options. The Academic Coach delivers high-quality, cross-functional services in the MSC Southeast Student Success Division that is related to course enrollment information, academic records, financial aid, payments and billing, and a continuous focus on academic process and success, financial wellness, student retention, and degree completion. The Academic Coach should have a knowledge of the barriers that our students may be facing and are able to advocate for vulnerable populations. This role requires a high level of customer service, professional knowledge, and ongoing training to research, investigate, problem-solve, and resolve both simple and complex student issues under minimal supervisory guidance, regularly exercising professional judgment and discretion on individual student cases. This position directly supports student retention and completion efforts by proactively engaging students to remove barriers to success and providing personalized outreach for students identified as being at risk regarding issues related to enrollment status.
RESPONSIBILITIES AND RESULTS
- Connect students to resources related to academic support, accessibility services, financial aid, career, and transfer advising. Along with leadership from the College Opportunity Program Navigators, identify career and educational options and requirements to maximize student achievement, retention, persistence, and educational goal attainment. Refer students to appropriate external/internal support resources. (e.g. mental health, medical, housing, child care.)
- In coordination with the Opportunity Program Navigators, maintain contact with MSC Southeast faculty regarding students that are at-risk of not being academically successful to learn how students can improve in their courses.
- Educate students on behaviors that are expected for college (e.g. goal creation, prioritization, time management). Work with students to , identify opportunities students can participate in to get better connect to campus.
- Provide educational advising to students by utilizing knowledge of the college curriculum, tutorial services, financial aid, and social activities to assist students in the selection of appropriate developmental and academic courses, in obtaining tutorial assistance, and in participating in campus activities to help them make a successful transition from high school to college. Utilizing the advising tools provided by MN State and MSC South and professional experience. Troubleshoot and problem-solve issues with all College Opportunity Program students to overcome achievement barriers, including support for students who identify as at-risk populations
- Utilize Starfish to track and report on College Opportunity Program students' academic progress. Identify and work with at-risk students to develop and implement academic success plans and retention strategies to ensure students' successful completion of their academic programs.
- Ensure college data integrity, reliability and accuracy of student records. Identify and help resolve student record data integrity issues. Maintain the confidentiality of student information as required by FERPA.
- Participate in college enrollment activities, including representing the college at community events and partnership-building opportunities, orienting prospective and new students, and participating in new student registration activities so that prospective and new students receive accurate information, student admissions increase, and students feel welcomed to the MSC Southeast community and complete their academic programs.
- Provide registration and advising support and services, for academic growth, for the MSC Southeast dual-enrolled populations, to encourage matriculation.
- Perform other duties as assigned to ensure the smooth functioning of the department and maintain the reputation of the organization as a viable business partner.
Required Qualifications:
- Associate's Degree plus two or more years of relevant work experience or Bachelor's Degree in related field.
- Ability to work effectively with students from diverse and traditionally underserved backgrounds with varied needs.
- Public speaking sufficient to present information clearly and actionable to large groups.
- Effective written communication skills.
- Human relations/customer service sufficient to actively listen to and understand students' needs and provide accurate information and appropriate alternatives, meet quality of service needs, and evaluate student satisfaction.
- Computer software applications and systems sufficient to manage and query data and create business correspondence, reports and training presentations.
Preferred Qualifications:
- Bachelor's Degree plus two or more years of relevant work experience or Master's Degree in related field.
- Two or more years of experience working in Higher Education.
- Knowledge of college policies and procedures, programs and curriculum, services, and resources for admissions, financial aid, records and registration and student life to assist applicants and students in making sound educational and career decisions.
- Experience working with student record systems, project management and specialty software such as DARS, ImageNow, Starfish, Teams, etc.
- Advising, Admissions or Registration experience within a Minnesota State agency.
- Multilingual or experience working with underserved populations.
About:
Minnesota State College Southeast is a two-year technical and community college that prepares students for a lifetime of learning by providing education for employment, skill enhancement, retraining, and transfer, to meet the needs of students and the community. The Winona campus opened in 1949, merging with the Red Wing campus in 1992 and updating its name to Minnesota State College Southeast in 2016 with the change of mission to offer both technical training and the associate of arts degree. Minnesota State College Southeast is a member of Minnesota State. For more information, visit www.southeastmn.edu.
Benefits Info:
As an agency of the State of Minnesota, MSC Southeast offers a comprehensive benefits package including medical and dental insurance, short and long-term disability, generous vacation and sick leave, 11 paid holidays each year, employer-paid life insurance, pre-tax flexible spending accounts, retirement plans, and tax-deferred compensation. Additional benefits include tuition waivers available to the position, their spouse and dependent children up to age 26.
About Minnesota State College Southeast Technical
Minnesota State College-Southeast Technical is dedicated to providing education for employment, skill enhancement, and retraining. The primary focus is to anticipate and meet the educational and training needs of students and employers. Southeast Technical provides students with a strong foundation of general and technical education opportunities for acquiring knowledge, skills, and attitudes for a lifetime of learning. The college anticipates and responds to global, technological, and social changes. Southeast Technical provides equal opportunity and recognizes individual needs in its education, service, and employment practices. Certificates, Diplomas, Associate in Science and Associate in Applied Science Degrees are awarded upon successful completion.
More Jobs from This Employer
https://main.hercjobs.org/jobs/19023887/opportunity-academic-coach
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