Upper Midwest HERC

Assistant Director of Dining Service, Operations
Dining Service

Description

JOB SUMMARY: The Assistant Director plays a vital role in the overall management and success of the campus dining program. This position collaborates closely with members of the campus community to ensure the delivery of high-quality, diverse, and efficient dining services that meet the needs of students, faculty, staff, and guests. The Assistant Director will be responsible for overseeing daily operations, implementing strategic initiatives, and fostering a positive dining experience for the college community.

Employment Type: Full-time (12 months), Exempt (salaried), and Benefits-Eligible

MAIN RESPONSIBILITIES:

Operational Oversight

• Manage the day-to-day operations of dining facilities, including but not limited to the Market Place, Courtyard Cafe, STEAMery, and catering services
• Organize the schedule for full-time, part-time, seasonal, and call-in Dining Service employees
• Ensure compliance with health and safety regulations, sanitation standards, and food quality control.
• Collaborate with culinary and service teams to develop and maintain high-quality menu offerings that meet the diverse needs of the college community

Staff Management

• Supervise and support dining services staff, including hiring, training, and performance management.
• Organize the schedule for full-time, part-time, seasonal, and call-in Dining Service employees
• Lead weekly Market Place Supervisor meetings
  • Oversee the Dining Service student employment process led by Market Place Supervisors
• Foster a positive and inclusive work environment that encourages teamwork, professionalism, and employee development

Strategic Planning

• Contribute to the development and implementation of long-term strategic plans for the dining service department
• Identify opportunities for improvement and innovation to enhance the overall dining experience
• Collaborate with the students, staff, and faculty to assess and respond to evolving trends in campus dining and food services

Customer Service and Satisfaction

• Provide a physical presence in daily service operations
• Foster a customer-centric culture by implementing and monitoring service standards
• Address customer feedback, concerns, and suggestions in a timely and effective manner
• Develop and implement initiatives to enhance customer satisfaction and loyalty

Financial Management

• Assist in budget and payroll activities in conjunction with the Auxiliary Services Office Manager
• Monitor expenses, analyze financial reports, and implement cost-saving measures without compromising service quality
• Lead Student and staff meal plan management (One Card)

Collaboration

• Provides support and collaboration for Catering and Summer Programs and/or other departments in Auxiliary Services, as requested.
• Work closely with the Associate Vice President, Auxiliary Services and other key stakeholders to implement sustainable and environmentally friendly practices
• All other duties as assigned

This position has been designated as weather- or emergency-essential. In the event of a closure of the College, it is vital that you report to work if scheduled. In addition, as a member of the Essential Weather Employee Team, you may be asked to work beyond your normal hours to ensure coverage within your department/office. As a salaried employee, this work will not be compensated with additional pay.


Prerequisites

MAIN QUALIFICATIONS:

• High School Degree or Equivalent
  • Associates or Bachelors Degree in Hospitality Management, Business Administration, or a related field, preferred
• Several years of progressive experience in large hospitality-focused setting
• Strong understanding of food safety regulations, sanitation standards, and industry best practices
• Excellent leadership, communication, and interpersonal skills
• Proven ability to manage budgets, analyze financial reports, and implement cost-effective measures
• Knowledge of current trends in campus dining and commitment to delivering exceptional customer service
• Valid Minnesota Drivers License

WORKING ENVIRONMENT:

• Extended periods of standing, sitting and walking
• Exposure to sharp instruments, hot ovens and equipment, and walk-in coolers/freezers,
• Physical work including lifting up to 50 pounds occasionally
• Exposure to cleaning and sanitizing agents
• This position includes daytime, evening, night, weekend shifts, and extended hours required as needed

Application Procedures: To apply for this position, please continue the process on our website, www.gustavus.edu/humanresources/employment to complete the online application and submit a resume and cover letter. Review of applications will begin immediately and continue until the position is filled. Anticipated start date January 2024.

Gustavus Adolphus College does not discriminate on the basis of race, color, national origin, ancestry, sex, disability, religion, age, sexual orientation, gender identity, or veteran status in its education or employment programs or activities.

Click on the following link to learn more about Gustavus's campus-wide commitment to diversity, equity, and inclusion.

Gustavus offers competitive and comprehensive benefits which include:

• Medical insurance (which includes access to Nice Healthcare) as well as dental, vision, and life insurance
• Workplace accommodations for physical or mental health concerns
• Onsite health services
• Free parking, exercise classes, and use of library and athletic facilities
• Paid parental leave
• Employer contribution to retirement savings plan (after one year of employment)
• Tuition scholarships for dependents
• Tuition benefit plan for employees and spouse
• 13 paid Holidays + generous PTO plan

Gustavus Adolphus College is one of the nations leading private liberal arts colleges serving over 2,200 students. The College aspires to be a community of persons from diverse backgrounds who respect and affirm the dignity of all people. Known for its strong science, writing, music, athletics, study-away, and service-learning programs, Gustavus is located on a scenic 340-acre hill in St. Peter, Minnesota only one hour southwest of the Twin Cities.


Contact

Steve Kjellgren | skjellgr@gustavus.edu | 507-933-7601


Posted: Wed Nov 22, 2023

To apply, visit https://gustavus.edu/employment/job/2167







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