Upper Midwest HERC

This is a temporary role for 1 year that will service as the first point of contact for patients and their parents/families/representatives for care in the orthodontic clinic at the School of Dentistry. This person will greet, check-in, obtain paperwork and payments, and coordinate all other duties associated with receiving patients. Some of the duties for this position include but are not limited to:

Customer Service

• Putting the patient first at every opportunity
• Listening to understand each patient
• Showing concern for each patient
• Acting individually and with others to meet each patient's needs
• Handling stressful situations with respect, concern, and in the appropriate manner to resolve the situation
• Greeting  patients, students, staff, faculty and the general public in a pleasant manner
• Determining the nature and purpose of the visit and directing them to the specific destinations

Check-in and Administration

• Check in patients in an accurate and professional manner
• Identify and accurately collect co-pays or appropriate fees
• Familiarize with insurance claims
• Use computer-based systems to verify patient information
• Understand and communicate benefit changes to members, or refer to appropriate resource
• Communicate wait times in a diplomatic manner
• Direct patients to the appropriate care area
• Provide patients with appropriate forms, questionnaires, etc.
• Follows proper cash handling policies and procedures outlined by U of M.
• Collect fees from patients; calculate and give correct change, process payments received
• Review demographic and insurance information, HIPAA compliance, update Edge/Ortho II systems, enter insurance information and updates.

Computerized Appointment Scheduling

• Schedule appointments in an accurate and timely manner
• Maintain knowledge of appointment scheduling policies and procedures

Registration and Verification

• Complete the registration process, including reviewing the registration information for completeness and accuracy and obtain further information, if necessary
• Register patients in an accurate, efficient, and timely manner

Specialty Appointment Coordination

• Provide patient with information required to schedule specialty appointments

Facilitate Timely and Accurate Flow of Communication within the Clinic

• Answer telephone and respond appropriately to the caller
• Take and relay messages requiring follow-up to appropriate individuals
• Prepare records and materials for new patient appointments
• Schedule new patients and order interpreters when needed
• Assist with the clerical duties of the clinic, e.g., faxing information, making copies, scanning forms, etc.

Other duties as assigned

• The above duties do not include all tasks and do not limit the assignment of additional tasks in this job class.

Hourly range for this position is $20-$25.99

All required qualifications must be documented on application materials

REQUIRED QUALIFICATIONS:

• Business college, office skills training, university level education, clerical experience involving contact with the public, or a combination of the above totaling four years.
• Must be able to communicate verbally and in writing; in clear, understandable English.
• Must have experience as a receptionist or experience in a customer service position with both over the phone and in person communication with a diverse patient or customer base.
• Experience scheduling patients electronically.
• Demonstrated excellent customer service skills, attention to detail and thrives in a busy environment with many interruptions

PREFERRED QUALIFICATIONS:

• One (1) year of medical / dental clerical experience to include keyboarding experience and experience interacting with people (i.e. receptionist, switchboard, etc.).
• Experience scheduling patients electronically in Orthodontics or in a medical or dental office/clinic/hospital.
• Extensive experience working with a diverse population and working with interpreters
• Experience as a Dental/medical receptionist
• Experience using data look-up and data entry functions on a mainframe or PC based computer system
• Must have a positive and outgoing personality and ability to assist patients in a friendly and positive manner at all times.
• Demonstrated ability to organize work under pressure
• Demonstrated ability to function with multiple priorities and interruptions
• Demonstrated advanced oral communication skills
• Demonstrated advanced written communication skills
• Experience with validating insurance information, prior authorizations, and following up on insurance claims is a plus.

About University of Minnesota Twin Cities

The University of Minnesota, founded in the belief that all people are enriched by understanding, is dedicated to the advancement of learning and the search for truth; to the sharing of this knowledge through education for a diverse community; and to the application of this knowledge to benefit the people of the state, the nation, and the world.

Connections working at University of Minnesota Twin Cities