As the region's only Level I Trauma center, Harborview Medical Center is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD CARER, and mentally and medically vulnerable populations. In addition to the centers of emphasis, HMC serves a mission population for King County. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. HMC is owned by King County and managed by the University of Washington (UW) and serves as a training site for UW’s School of Medicine.
The UW is proud to be one of the nation’s premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. As an employee you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please click here..
HMC Operating Room / Ambulatory Surgery Unit has an outstanding opportunity for a Program Assistant (Full-Time, Evening Shifts). This individual will perform work requiring knowledge and experience that is specific to the Ambulatory Services Unit. Organize and perform work related to program operations independent of the daily administrative office needs of the supervisor. Represent the program to clients, participants and/or members of the public. Promote a positive surgical experience for each patient working as a member of surgical services while maintaining a pleasant atmosphere in the surgical waiting area.
PATIENT INTERFACE: •Greet patients and families. •Facilitate smooth and timely service to patients/families throughout the surgical experience. •Demonstrate a working knowledge of the patients/visitors in the waiting area to insure prompt and personalized service. •Advocate for patients/family by locating appropriate staff to address concerns. •Appropriately direct patients and others to departments in the medical center. •Assist patients to prepare for surgery by walking them to the ASU and instructing them on how to wear hospital attire. •Facilitate visitation for each patient with their family/friends while safe guarding a patient’s request for privacy concerning medical and personal information. •Consistently protect the privacy of each patient’s information. •Ensure a high-level of privacy for those patients with “no information” status. •Check-in with families/visitors in the waiting area frequently through the surgical process to make sure they are receiving appropriate information. •Obtain interpreters for patients and their families when necessary. •Demonstrate an attitude of respect for the privacy, human dignity and uniqueness of each person encountered in the surgical services setting.
COMMUNICATION: •Accurately and promptly convey messages between surgical departments to facilitate prompt service and care for the patients. •Work closely and efficiently with Patient Representative from the Admitting Department in the surgical waiting area. •Facilitate physician communication with families by working with the OR staff and physicians closely. •Communicate pertinent information to ICU liaisons and the 6MB Charge RN for patients that will become inpatients after surgery. •Utilize proper chain of command with unit charge nurses to resolve patient concerns and workflow issues.
CLERICAL: •Facilitate patient check-in for both surgery and pre-anesthesia visits. •Perform general clerical duties such as answering and directing telephone calls, inventorying and stocking supplies. •Perform assigned computer related tasks as assigned, which includes entering patient information, checking patients in upon arrival and managing hospital related email. •Dispense hospital badges to OR vendors.
CUSTOMER SERVICE TEAM BEHAVIORS: •Promote and protect general safety for patients/families/friends by adhering to correct procedures, practicing timely communication of messages and seeking appropriate consultations. •Act promptly and appropriately in emergent situations. •Maintain and improve own professional competence, knowledge and skills to meet identified self learning needs and annual competency requirements. •Support development of department efficiency and effectiveness through participation in quality assessment and improvement activities. •Apply appropriate policies, procedures, protocols and standards of practice in performing duties. •May direct the work of others. •Perform related duties as required.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.