This position will support community events (within and off-site CUHCC building), that will include COVID care (testing and vaccinations) and other services. It can also support services at CUHCC regular clinical services. It may include evening and weekend hours.
Duties/Responsibilities Essential tasks: A. 20% Check-in patients, collect co-pays. B. 20% Validate coverage, and collect data for registration, household assessments, eligibility determination and accurate administration of patient accounts. C. 15% Schedule appointments D. 15% Answers switchboard phone-lines and redirect calls as needed E. 30% Communicate to patients, in their own language whenever possible or through interpreter, about essential elements in their care:
-Information about the organization's services, such as: -Access to CUHCC services, emergency care walk-in clinic sessions, access to behavioral health, medical and dental care, eligibility for Sliding Fee Scale program, grant activities/group meetings. -Collection of documentation of informed consent to services, and rights and responsibilities of the patient and the organization. -Information about the organization's consumer feedback, complaint and grievance procedures, and assisting them to access these processes as needed. -Privacy of health information, managing the release of protected health information as requested. -Access to services offered by the patient's Health Plan if applicable (e.g. transportation, incentives). -Access to government benefits: *Assist filling out applications for Family Planning Waiver Program *Assist filling out applications for MNSure *Follow-up on applications Program/Unit Description
These employees: -Initiate the patient care episode and the revenue cycle for the visit. -Communicate a wide range of information to the patient about the Organization's procedures, patient rights and access to care.
The position adds functions and competencies which are at the core of the organization's need to ensure that patients /consumers receive from all staff members effective, understandable, and respectful care that is provided in a manner compatible with their cultural health beliefs and practices and preferred language
All required qualifications must be documented on application material
Minimum Essential/Required Qualifications: 1. High school diploma or equivalent. 2. Business training, office skills training, university level education, clerical experience involving contact with the public, in combination, totaling four (4) years. 3. Experience in a multicultural medical or social services setting 4. Must be able to communicate effectively, verbally, in clear understandable English AND either Spanish, Somali, Hmong, Lao, Vietnamese or Cambodian. (We will test for speaking skills in English and other language.) 5. Customer services/patient relations skills and experience. 6. Critical thinking skills and detail oriented.
Negative TB (less than 1 year ago to be valid) and Hep B immunizations are required credentials prior to your start date.
Preferred Qualifications: 1. Previous experience working with community health intake projects involving data collection and patient relations. 2. Strong skills and experience in Insurance verification; data collection and data capture in electronic medical record (EMR). 3. Somali fluency
Internal Number: 340067
About University of Minnesota, Twin Cities
The University of Minnesota, founded in the belief that all people are enriched by understanding, is dedicated to the advancement of learning and the search for truth; to the sharing of this knowledge through education for a diverse community; and to the application of this knowledge to benefit the people of the state, the nation, and the world.