The Delaware Clinical Research Unit (DCRU) administrative assistant serves as the first point of contact for study participants, visitors and researchers.
Ensure consistent coverage for the DCRU reception desk during business hours.
Greet research participants and staff, and create a welcoming and professional atmosphere at the Delaware Clinical Research Unit (DCRU).
Notify study coordinators and DCRU research staff when visitors have arrived.
Support the daily workflow for DCRU research staff.
Communicate effectively with DCRU staff, study coordinators, researchers, visitors and study participants.
Assist in parking arrangements for study participants and contract holders.
In collaboration with the 717 Clinic Coordinator review and approve incoming clinical studies through the CTR portal.
Maintain adequate stock of PPE, cleaning supplies, and other lab/medical supplies based off of the general needs for studies.
Monitor equipment and coordinate yearly maintenance and certifications as well as one-off repairs.
Clean and organize study rooms, supply room, reception area, processing lab and break rooms.
In collaboration with the 717 Clinic Coordinator work with facilities management to maintain facility uptime by identifying and placing work orders for the clinic.
Coordinate weekly deliveries of linens and dry ice for the lab. Monitor amounts delivered and adjust appropriately according to the shifts in demand/ study volume.
Administrative & Logistics-50%
Schedule subject visits in the scheduling system.
Provide scheduling system training to study staff as needed.
Answer and triage phone calls & emails.
Create and administer clinic disruption messaging to ensure limited disturbance and to advocate on behalf of the research community and DCRU users.
Assist in the collection of subject satisfaction data.
Use web-based scheduling system to print daily parking passes for study participants.
Receive mail, deliveries and courier pick-ups for the DCRU
Schedule meetings and obtain rooms as requested.
Update and maintain accuracy of visits in the scheduling system.
Attend and participate in staff meetings, subcommittees, focus groups and trainings.
Enter research data into electronic databases.
In collaboration with the 717 Clinic Coordinator, maintain financial integrity by analyzing invoices for accuracy and work with portal admins to reconcile any financial discrepancies.
Perform semi-annual audits of studies in the portal to ensure accurate records of current studies.
Perform special projects as requested.
Perform miscellaneous administrative duties and projects for the 717 Clinic Coordinator & RBMS team.
Demonstrate a high level of professionalism.
Provide excellent customer service.
Identify projects that need to be completed during down time.
Adhere to RBMS dress code for clinical setting.
Maintain and update CTR scheduling system for assigned worksite.
Demonstrate commitment to a Quality Culture and Continuous Improvement.
Regular attendance is an essential qualification for this position
This position may be designated as essential
The employer reserves the right to change or assign other duties to this position.
High School Diploma/GED AND one (1) year of related office and administrative experience
Experience in a health care setting
Experience with Microsoft Office software
Strong customer service skills
Experience with electronic calendars
Experience with data entry
Experience prioritizing between competing deadlines, tasks, and projects
Experience scheduling patient visits
Experience in a clinical research setting
**Successful completion of a background check is required for this position
Internal Number: 339236
About University of Minnesota, Twin Cities
The University of Minnesota, founded in the belief that all people are enriched by understanding, is dedicated to the advancement of learning and the search for truth; to the sharing of this knowledge through education for a diverse community; and to the application of this knowledge to benefit the people of the state, the nation, and the world.