This is a departmental position that has primary responsibility (100%) for the operational functions of the graduate programs and graduate student services areas within the department of Family Social Science [FSoS] (Programs: Family Science - Masters and PhD; Couples and Family Therapy - PhD; Prevention Science MA; Family Education MEd; Parent and Family Education Certificate/License). This individual reports to Assistant to the Department Head and works directly with the collegiate graduate program, department head, director of graduate studies, and directors of department programs in the areas of admissions, registration, program management, and graduation.
Program Support (60%)
Exercise independent judgment daily to ensure highly sensitive confidential application and student data is communicated and managed appropriately.
Assist current students in progressing through their academic career, from matriculation through degree clearance.
Serve as a resource for the program to help support students and faculty in understanding how best to use systems and locate information (Apply Yourself/SLATE, MyU, GPAS, PCAS, UM Reports….).
Analyze applicant, admission, registration, benchmark, retention, and graduation data for Director of Graduate Studies (DGS), Couples and Family Therapy (CFT) Director, department, college, and student reporting.
Serve as point of contact for the Graduate Planning and Audit System (GPAS).
Develop communications to students/faculty on funding/fellowships, milestone paperwork due/process, policies/procedures.
Coordinate Student Progress Reviews.
Develop and facilitate grant/fellowship nomination/award processes.
Review, make recommendations and process degree programs/petitions/waivers.
Participate, record minutes, and provide feedback, summaries, and recommendations in Department, College, and University meetings and graduate program matters (such as policy/procedure, international student issues…).
Lead and coordinate program specific orientations, graduation event, and social functions.
Contribute to development and maintenance of program databases as directed by the DGS, CFT Program Director, Assistant to Department Head, Department Head and other program directors.
Manage and support secure website of program business and applicant files for faculty use.
Facilitate tracking of CFT clinical hours and administration of student & stakeholder surveys.
Prepares and submits the COAMFTE annual report in consultation with CFR Program Director.
Coordinate and administer graduate student exit interviews.
Participate in the development of strategies for recruiting, admissions, enrollment, and students affairs. Implements programs and resolves problems as appropriate.
Advise potential graduate students of proper admissions procedures/processes; address complex admissions challenges including issues related to international applicants (federal and state laws and regulations).
Review applications for program-specific required materials as determined by the FSoS Admission Committee.
Facilitate application review process between applicant and program graduate faculty.
Serve as SLATE (online application system) manager for FSoS.
Communicate admit decisions electronically to Graduate School.
Maintain application files of students accepted by program.
Facilitate Change of Status/Readmission process for current and former students.
Communicate with graduate faculty advisers on admission decisions.
Support informal recruitment events during open house events (Welcome Week) and one-to-one visits.
Meet/correspond with potential students to identify interests.
Identify and provide opportunities for potential students to connect with faculty contacts working in their areas of interests.
Provide content updates to program and college materials (e.g. brochures, websites, catalogs, etc.) in coordination with the FSoS Senior Communications Specialist and Program Directors.
Graduate Procedure Advising (15%)
Monitor expectations for degree-progress milestones (e.g., minimum coursework, GPA, exams, time limits); ensure expectations have been met and review process has been completed.
Advise graduate students in policies and procedures of the University, Graduate School, department, (e.g. data and records compliance) including international student financial certification and visa procedures.
Facilitate FTE advanced standing process and review for eligibility.
Graduate Curricula Support (10%)
Serve as Electronic Course Authorization System (CCS), (ECAS), & (PCAS) manager for the graduate program.
Serve as a liaison to College and central University offices and represent program and/or DGS on committees and working groups.
Communicate and disseminate to the programs information learned from central University committees such as Registrar’s Advisory committee (RAC), Gradate Program Coordinator Network, GPAS Team, CEHD Graduate Program Coordinators, CEHD Ed Policy Committee.
Serve as point person for student issues in PeopleSoft environment (Permission numbers, prerequisites, non-degree enrollment, etc.).
Bachelor’s degree (BA/BS) with at least 2 years of experience or a combination of related education and work experience to equal six years
Strong computer expertise in word processing, data management in a networked environment (includes spreadsheet or database design and developing data)
Demonstrated experience and commitment to customer service
Demonstrated experience working with students and serving their needs
Position must be well versed with a variety of software, office procedures, university/program policy, and resources.
Experience in graduate program support
Knowledge of graduate school admissions policies and procedures
Experience in scheduling (CCS, ECAS, PCAS, GPAS...)
Demonstrated strength in communication and interacting effectively both orally and in writing to multiple individuals from diverse backgrounds, e.g., students, faculty, department staff, and college student support offices and previous experience in student services
Demonstrated commitment to promoting a diverse and inclusive workplace
Understanding of Family Social Science field
Internal Number: 338700
About University of Minnesota, Twin Cities
The University of Minnesota, founded in the belief that all people are enriched by understanding, is dedicated to the advancement of learning and the search for truth; to the sharing of this knowledge through education for a diverse community; and to the application of this knowledge to benefit the people of the state, the nation, and the world.