As part of the Enrollment division, the Office of Financial Aid is comprised of a team of 34 financial aid professionals dedicated to help students navigate the complex landscape of financial aid. Toward this goal, we work closely with Cornell's Office of the University Registrar, Undergraduate Admissions Office, and Office of the Bursar.
The role of the Financial Aid Counselor includes advising undergraduate students and families regarding the financial aid process and eligibility. In addition, financial aid counselors perform eligibility analysis and award institutional, state and federal financial aid according to regulation and policy.
We are seeking a hard-working, forward-thinking, financial aid professional who enjoys thinking innovatively, collaborating with colleagues and departments across campus, who can function exceptionally well in a team-based office. The ideal candidate will be able to balance working autonomously and collaborating with colleagues.
Please submit a cover letter and resume. We are seeking to fill two positions. Review of candidates will begin immediately.
Desire to provide excellent customer service and ability to utilize critical thinking and analytical skills to effectively make determinations and package student awards.
An ability to work as part of a dynamic and flexible team in a fast-paced professional office.
Demonstrated experience working with diverse constituencies.
Demonstrated ability to build relationships, to assess and balance needs of various stakeholders, and to identify and advocate for achievable solutions.
Ability to be collaborative and responsive in managing multiple relationships, adapting to new priorities, and responsive as needs change.
Bachelor's degree required with 2-3 years of experience in financial aid, other higher education student services, or equivalent positions in other industries requiring customer service and analytical skills.
Requires excellent communication skills and strong analytical ability. Attention to detail and confidentiality are essential.
Demonstrate in-depth knowledge of federal student aid rules and regulations. Knowledge of financial aid systems strongly preferred, including COD, NSLDS, and CPS.
A proven ability to manage multiple projects simultaneously, adapt to new priorities, and be responsive as projects and needs evolve in a fast-paced environment with minimal direction; while also collaborating effectively as part of a diverse team.
Candidates should expect in-depth contact with students and families via e-mail, telephone and in-person; and demonstrate success in managing these communications with skill and finesse.
Excellent relationship building skills and ability to interact collaboratively with diverse stakeholders in a large, complex and decentralized university environment.
A Master's degree in higher education administration, student development administration, or business administration is preferred.
Professional-level experience in financial aid.
Experience with Peoplesoft is desirable although training will be provided if necessary.
What We Offer
Cornell University takes great pride in offering generous benefits to support our faculty, staff and retirees. Cornell receives national recognition, as an award-winning workplace for our health, wellbeing, sustainability, flexibility, and diversity initiatives!
Our benefits program includes comprehensive health care options, access to wellness programs, employee discounts with local and national retail brands.
Our leave provisions include three weeks of vacation and 13 holidays: e.g., an end-of-year winter break, from December 25th through January 1st.
Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, Tuition Aid for external education, and Cornell Children's Tuition Assistance Program.
No relocation assistance is provided for this position. Visa sponsorship is not available for this position.
University Job Title:
Financial Aid Associate II
Pay Rate Type:
Number of Openings:
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In 1865, Ezra Cornell founded an institution "where any person can find instruction in any study." From the beginning, all students were welcome, regardless of race, gender, ideology, or socioeconomic status. Today, we invite you to join our talented and diverse students and accessible faculty who, together, form a living and learning community unmatched in its breadth of opportunities.Cornell University's college, schools, and other academic units offer more than 4,000 courses, 70 undergraduate majors, 93 graduate fields of study, undergraduate and advanced degrees, and continuing education and outreach programs.