Serves as the initial answering point for the University Eye Institute. Receives and directs calls from the UEI main switchboard in a timely and professional manner to an Optometry Clinic Service Area.
Greets patients, answers and directs all incoming calls to appropriate individuals and performs data entry duties.
Responds to patients requests for UHCO Clinic Services, information and other business that comes into the University Eye Institute by telephone or online.
Assists callers with dialing and provides dialing instructions; assists in locating individuals, departments and services offered by the University.
Relays requests for service and related information to the appropriate UEI Service Area using all forms of telecommunication and patient management software.
Inputs information into a computer database, EMR & patient management software; reviews and corrects data as necessary.
Performs other job-related duties as assigned.
High school and 6 months experience
Requires a basic knowledge of grammar, spelling, punctuation and simple mathematical functions like percentages, ratios, etc. as might normally be acquired through attainment of a high school diploma or GED.Requires a minimum of six (6) months of directly job-related experience.
Internal Number: STA005078
About University of Houston
Founded in 1927, the University of Houston is the leading public research university in the vibrant international city of Houston. Each year, we educate more than 40,750 students in more than 300 undergraduate and graduate academic programs, on campus and online. UH awards more than 8,000 degrees annually, with more than 200,000 alumni. UH is a Carnegie-designated Tier One public research university.