Summary of Position: The Technologist in the College of Biological Sciences – Research & Learning Technologies (CBS-RLT) is the primary support contact for the college’s research labs and CBS-RLT services. Due to the diversity of equipment and needs across research labs, the Technologist must actively engage each lab, identify commonalities, and develop a system for tracking solutions and needs. The Technologist will also need to explore and develop new technical competencies when supporting solutions or assisting with team projects.
To be successful, the Technologist must be willing to learn and embrace new challenges. The ideal candidate will also be adept at building and sustaining relationships with CBS faculty and staff as well as other University IT teams to ensure college technology support needs are met and projects are successful and supportable.
Essential and Other Functions: 50% Research & Education Technology Support • Monitor and manage incoming support requests. • Provide technology support for research lab devices and unique solutions. • Assist with managing and maintaining technology services (e.g. digital signs, email lists, software licensing). • Maintain inventory and coordinate updates for classroom computers and A/V equipment. • Author internal process documentation and end user guides.
30% Relationship Management & Technology Projects • Develop an understanding of end user goals and challenges. • Discuss end user needs within team to identify solutions or project opportunities. • Assist with all aspects of team projects such as research, design, implementation, testing, documentation, and training.
10% Technology Trends & University Engagement • Advocate for college interests while participating in the wider University IT community. • Monitor trends in relevant areas of science and technology and share findings with the team.
10% Professional Development • Self-study of relevant technologies and skills. • Maintain a network of local and online peers in related areas. • Identify and advocate for opportunities to attend trainings.
This position is not eligible for H-1B or green card sponsorship.
Essential Qualifications: • BA/BS degree in computer science, information systems, or a related field OR a combination of related education and work experience in system support and problem resolution to equal four years. • Experience with current and legacy versions of Windows, macOS, and Linux. • Ability to quickly develop new technical competencies. • Excellent interpersonal communication and relationship building skills. • Excellent problem solving, organization, and prioritization skills. • Experience authoring and updating clear, concise user guides and technical documentation.
Preferred Qualifications: • Experience in scientific research environments. • Degree, minor, or completed several courses in biological or environmental sciences. • Experience in higher education. • Experience troubleshooting and repairing computer hardware. • Experience writing simple database queries.
Internal Number: 332309
About University of Minnesota, Twin Cities
The University of Minnesota, founded in the belief that all people are enriched by understanding, is dedicated to the advancement of learning and the search for truth; to the sharing of this knowledge through education for a diverse community; and to the application of this knowledge to benefit the people of the state, the nation, and the world.