Under the direct supervision of the Associate of Student Accounts, the Supervisor of Student Accounts will work in collaboration with the Director of Student Accounts and Associate Director of Student Accounts in the development and implementation of departmental policies, programs, and initiatives. The incumbent’s main office will be located at Red Hawk Central. He/she will supervise Red Hawk Central staff and assist, guide, analyze problems and initiate resolutions related to the Office of Student Accounts.
The incumbent interacts with students, parents, third party agencies and the University community on a daily basis. The incumbent is to have working knowledge of department and University rules, performing basic professional functions using established policies, procedures, regulations, precedents, and guidelines. He/she must establish and maintain cooperative working relationships with other offices or organizations whose functions affect assigned responsibilities. This person must be able to communicate financial information in a professional and courteous manner, and to help students and parents to understand their financial accountability to the University. This position involves interaction with state, federal and non-profit agencies and with the students themselves.
MAJOR DUTIES AND RESPONSIBILITIES:
Supervises the work operations at Red Hawk Central within the Office of Student Accounts by providing timely and accurate financial information.
Work with Financial Aid Federal Work Study representative to hire and supervise student workers to assist RHC staff with data entry and filing
Effectively and professionally communicate payment options to students and parents by email, phone, mail or in person regarding their account, related information, and college policies
Oversee the process and review of late fees, holds and administers adjustments to a student’s account when deemed necessary.
Assist with monitoring payment plans of all current and past due accounts and identify at risk student accounts.
Assist in maintaining accurate adjustments and reconciliation of the student insurance waivers and application
Review, process and reconcile late fee appeals.
Review and process adjustment for in-state tuition petitions.
Update annual 1098-T tax statements.
Assist in ensuring compliance and consistency with all Federal, State, and University regulations related to student account issues; consult with department staff to provide procedural and interpretation support
Analyze business processes, identify and implement changes to enhance customer service, efficiency and effectiveness for a diverse population of students, faculty, staff and outside agencies, and serving as liaison to internal departments
Monitor cashiering area to ensure all transactions, processing, balancing, reconciliations and related accounting functions are performed in an accurate and timely manner.
Provides direct support to the Director/Associate Director of Student Accounts in handling all administrative and accounting duties within the Office of Student Accounts
Work with various campus departments including Admissions, Registrar, Financial Aid, Student Life, International Travel, and Academic Affairs.
Assists in the development and implementation of appropriate training programs for students, staff and others.
Responsible for attending special functions where office representation is required. This may include late night(s) and/or weekend hours.
Management retains the right to add or change job duties at any time.
Work overtime as required during peak periods.
Performs other duties as assigned.
The above statements reflect the general details considered necessary to describe the principal functions of the job as identified, and shall not be considered as a detailed description of all work requirements that may be inherent in the position.
Bachelor’s degree in Business, Accounting, or related fields
A minimum of three (3) years of professional experience in finance or accounting.
Experience in accounts receivable, billing, cash handling, collections, and data entry required.
Ability to manage a high volume workload within a deadline driven environment
Strong organizational skills, the ability to creatively problem solve, the ability to multi-task and manage deadlines.
Excellent communication skills in order to effectively interact with staff, students, parents, and other related parties.
Experience working with the Banner student information system strongly preferred
Experience working in a Student Accounts setting.
Knowledge of higher education systems such as TouchNet, PeopleSoft, and Workday strongly preferred.
Additional Salary Information: *NOTE: This is a civil service position. After successfully serving a 4-Month Working Test Period as required by the State of New Jersey, you will then be certified to your position, meaning you will attain a permanent status in this title.
Salary Range: P24: $61,416.68 - $87,189.17
*NOTE: Salaries for internal candidates are determined by the New Jersey Civil Service Commission's formula. Salaries for external candidates are determined up to no more than $70,007.51.
Organizational Marketing Statement:
With a proud history and a vibrant future, Montclair State University is one of New Jersey’s most diverse and dynamic institutions of higher education. One of four public research institutions in the state, Montclair State is a designated R2 Research Doctoral University by the Carnegie Classification of Institutions of Higher Education.
Located 12 miles west of New York City on a 252-acre suburban campus which boasts modern, state-of-the-art facilities complemented by green spaces, public plazas and striking Spanish Mission architecture, the University offers a comprehensive undergraduate curriculum with a global focus; a broad variety of superior graduate programs through the doctoral level; and a highly productive, dedicated and diverse faculty and student body.
The University’s 11 colleges and schools offer more than 300 undergraduate and graduate majors, minors, concentrations and certificate programs, and with more than 120 student organizations and 18 NCAA Division III athletic teams for men and women, Montclair State offers its students a comprehensive college experience.
Montclair State University is an Equal Opportunity/Affi...rmative Action institution with a strong commitment to diversity. Additional information can be found on the website at www.montclair.edu/human-resources/about-us/eo-aa-and-diversity/