OBJECTIVE/OVERVIEW CUHCC’s mission is to seek health equity in our community by advancing the well-being of diverse people. The clinic is known for providing high quality care to diverse patients and is moving forward in improving timely access to care for patients. This position contributes to the efficiency and effectiveness of the clinic’s services in the psychiatry department. This position is an integral part of the psychiatry team by managing psychiatry referrals, taking phone calls for inpatient hospitalization (IP) discharge planning, managing external referrals related to behavioral health needs, and overseeing psychiatry flow on a day-to-day basis in collaboration with behavioral health nurse, care coordinators, MA/LPNs, and psychiatric providers. This position contributes to discussions and decision related to productivity, provider evaluations, and patient care in psychiatry. This is a highly mobile position, orienting new patients to mental health services, connecting patients to necessary services, and keeping the psychiatry flow moving efficiently and effectively, under the leadership of the Care Coordination Manager.
REPORTING RELATIONSHIPS This position reports to Care Coordination Manager
ESSENTIAL FUNCTIONS & PERCENTAGE FOR EACH FUNCTION:
1. Therapy and Psych Referrals 90% • Manage internal therapy and psychiatry new referrals (e.g. calling patients on the waitlist, update referral order tracking, notifying referring provider of outcome, documenting outreach attempts, closing referrals) • Manage external therapy and psych new referrals (e.g. same as above) • Oversee scheduling, monitoring schedule templates for each provider in both therapy and psychiatry, anticipating scheduling needs, balancing caseloads, filling schedules, if no show’s rescheduling initial patients to psych and therapy • Managing schedule outreach to new psych and therapy patients • Coordinating with interpreters • Maintaining efficient operations (e.g. connect patients to staff/departments, provide verbal updates between providers about urgent patient needs) • Pay attention to details related to psych and therapy flow, reporting trends and system level to supervisor and Mental Health Director • Oversee behavioral health external specialty referrals such as external Case Management, CTSS, or neuropsychological testing (e.g. calling external providers to schedule appointments, coordinating with health information management to obtain results, communicating scheduled appointments and directions with patient, notifying referring provider of outcome). These referrals can also be done by Social Work Triage Specialist interns but will be managed by this role • Coordinate CUHCC group referrals in psychiatry (approximately 4 groups per year) • Communicate updates about status of psychiatry referrals through internal communication channels and external referral sources (e.g. Center for Sexual Health, COPE, Healthcare for the Homeless, Refugee Health Nurses) • Talk to patients about what they can expect at first visit for evaluations, length, and provider • Patient education about therapy and psychiatry • Scheduling next appointment only for patients who need additional assistance with this after their visit (versus going to the PSR’s to schedule)
2. Other 10% • Attend all staff meeting • Participate in quality improvements • Attend team meetings on a weekly basis • Participates in weekly individual supervision
MINIMUM COMPETENCIES -High-level communications skills in written and spoken English -Strong project management skills, analytical aptitude and problem solving skills -Strong time management and organizational skills -Excellent customer service skills -Ability to work with patients and staff from diverse cultures, languages, and backgrounds -Capacity to lead and work on a team and make positive contributions to the team -Balance between attention to detail and systems-level thinking
All required qualifications must be documented on application materials.
REQUIRED QUALIFICATIONS: -Bachelor’s degree in social work, business, public health, nursing, or related field or equivalent combination of education and experience totaling 4 years -Computer skills: Microsoft Office experience and ability to learn and effectively utilize clinical documentation system
PREFERRED QUALIFICATIONS: -Fluency in Spanish, Somali, Hmong, Vietnamese, Cambodian or Lao, preferred -Experience establishing partnerships with multiple agencies -Experience being self-directed in carrying out program goals -Experiencing working with people from diverse ethnic and socioeconomic backgrounds -Knowledge and interest in serving multi-culturally diverse patients with mental, medical, dental, sexual, and chemical health needs -Knowledge of community resources and/or social service agencies -Experience in providing care coordination to a complex, diverse population -Masters degree in social work, psychology, healthcare administration or similar profession
Internal Number: 331326
About University of Minnesota, Twin Cities
The University of Minnesota, founded in the belief that all people are enriched by understanding, is dedicated to the advancement of learning and the search for truth; to the sharing of this knowledge through education for a diverse community; and to the application of this knowledge to benefit the people of the state, the nation, and the world.