The College of St. Scholastica seeks a Director of Enrollment Operations who is responsible for providing leadership, strategy, and analysis support to the Enrollment Management (EM) division’s operations, recruitment, marketing, and financial aid functions. The Director assists in the forecasting and assessing of enrollment and retention goals and objectives in collaboration with the Vice President for Enrollment Management and the divisional leadership. The Director serves as the operational systems lead for the division and acts as the lead technical resource for the Customer Relationship Management (CRM) system while acting as the conduit to the institutional Information Technology department. The Director will effectively communicate the effects of College technology changes to EM Division.
Establish short- and long-range organizational goals, objectives, policies, and operating procedures to monitor and evaluate operational effectiveness.
Act as the lead TargetX CRM end-user expert and EM division superuser.
Coordinate tracking of prospective student information for all populations, including the management of admission applications and decision processing.
Design and maintain analysis of applicant and prospective student data for all populations.
Research and prepare answers to enrollment questions as requested by the Vice President for Enrollment Management and other College personnel.
Serve as the primary technology trainer for EM staff and faculty admission reviewers for both TargetX CRM and Banner SIS.
Provide proactive recommendations to data collection issues through workflow analysis and data collection enhancement.
Ensure data integrity by working with Information Technology and Institutional Research on data cleansing and reconciliation.
Engage in regular and continuous data audits to uncover and correct data integrity issues.
Obtain, keep current, and fully leverage the knowledge of business process analysis methodology, process, tools, and administration to advance standardization, documentation, and training.
Serve as the main point of contact for EM data requests and serve as the liaison for outside data-driven consultation services.
Supervise admission operations and processing staff and assist in the oversight of student employees in the undergraduate admission office.
Maintain active and engaged membership of the Institutional Data Analytics Team and the EM Leadership Team.
Promote a climate and culture of inclusive excellence.
Bachelor’s degree and a minimum of 5 years of proven success in an operations, systems, or technology role or an equivalent combination of education, training and experience.
Proven leadership and management experience.
Exceptional organizational and project management skills
Experience in analyzing operational processes and workflows leading to the adoption of best practices
Demonstrated ability to communicate effectively with diverse populations.
About The College of St. Scholastica
CSS was founded in 1912 under the sponsorship of the Benedictine Sisters, with a mission of providing intellectual and moral preparation for responsible living and meaningful work within the context of Catholic Benedictine values. The founding Benedictine Sisters offered courses to a class of six women students on the stately and beautiful Duluth campus. Today CSS programs are offered to more than 4,000 undergraduate and graduate students on the main campus in Duluth, as well as an online campus and satellite campuses in Brainerd, Cloquet, Hibbing, Grand Rapids, Inver Grove Heights, Rochester, Austin, St. Cloud, and St. Paul. The guiding principles of the Benedictines run deep in the roots of life at CSS. The College’s mission is to develop thoughtful and engaged leaders, sharpened and sensitized by their educational experience who are prepared and committed to serving and transforming the world. The values at the heart of the College mission---community, hospitality, respect, stewardship, and love of learning---animate the college community experience.
Duluth is a beautiful and vibrant city of 86,000 set on the shore of Lake Superior, the largest freshwate...r lake by surface area in the world. For outdoor enthusiasts, Duluth offers four seasons of first-rate opportunities: beaches, bike paths, jogging trails, ski resorts, cross-country skiing trails, boating and fishing sites, and rinks for skating, curling, and hockey. The Boundary Waters Canoe Area Wilderness is an easy drive. Outside magazine has recently named Duluth as the number one “Outside City” in the US. The magazine also named Duluth as a runner-up for the “best adventure hub” in a worldwide survey of destinations for outdoor activities. The College was also pleased to learn that the nonprofit American Institute for Economics ranked Duluth as one of America’s best small metropolitan areas for college students. Similarly, the travel site DreamPlanGo named Duluth in the Top Ten of America’s Most Scenic College Towns. Duluth’s public schools are Minnesota’s most highly ranked, the cost of living is considered reasonable, and the city has more acres of municipal public parks than any other city in the country. The arts scene is booming with galleries, music venues, and a lively theater and dance community.