Primary Purpose of the Position The primary purpose of the Business Services Analyst is to assist with the design, analysis development, implementation and evaluation of program processes, operation systems, and efficiency of quality reporting for projects conducted by the Office of Clinical IT at ECU Physicians. The Business Services Analyst will evaluate available data to identify gaps and measure the potential business impact to clinical quality and financial outcomes. The Business Services Analyst will develop reporting solutions to support the clinical quality team and quality initiatives administered by the Office of Clinical IT. The position serves as a liaison between ECU Information Technology and Computing Services (ITCS) and to the information technology partners to obtain access to data, improve reporting processes and tools, increase productivity, develop and deliver training related to data analysis and project design. Provides project management and oversight of all reporting for Meaningful Use, Accountable Care Organization, MyChart Patient Portal, Healthcare Effectiveness Data and Information Set, Physicians Quality Reporting Systems, Merit Based Incentive Programs, National Committee for Quality Assessment recognition programs, Heart Health Now and other quality programs ECU Physicians is an active participant. The business analyst will assist with strategic planning of reporting systems and technology for ECUP's Office of Clinical IT to ensure successful data submission for all quality programs and support future business needs. This position will assist with chart audits and provide education and communication to department quality team members to strengthen the overall ECUP quality program. The position will report to the Nurse Administrator of Clinical IT and Quality who will provide oversight related to the quality job duties.
Report Analysis: Collects and analyzes data and creates report summaries to monitor and track physician and organizational performance for established clinical and financial benchmarks. Provides data expertise and analytic support for Meaningful Use, Physician Quality Reporting System (PQRS), Accountable Care Organization (ACO), Merit Based Incentive Programs (MIPS), Healthcare Effectiveness Data and Information Set (HEDIS), National Committee for Quality Assessment (NCQA) recognition programs, Heart Health Now, the MyChart patient portal and Tele health applications. Extracts data to create reports and analyze data from platforms such as EPIC's electronic health record, Care Evolution, and payer applications systems such as Blue Cross Blue Shield's quality database. Coordinates with appropriate ECU and Vidant Information System resources to send and receive data files from payers and vendors such as Blue Cross Blue Shield and Centers for Medicare and Medicaid (CMS). Provides requested data analysis and reports to the Office of Clinical IT quality team members and ECU leadership as requested to identify areas of opportunity and promote information sharing, resulting in improved quality performance.
Project Management: Provides project management for specific report development, trend analysis, identification of key and /or strategic opportunities and profitability analysis for contract performance. Manages timelines and resources that allow ECUP to meet the deadlines for data submission on quality initiatives which directly impacts financial incentives and/or adjustments. Researches industry trends and benchmarks for the information needs of ECUPs quality programs and services. Serves as a primary support for the office of clinical IT to provide data, dashboards, reports and analysis and recommendations to ECU leadership.Identifies and implements new reporting technologies and processes.
Data Validation: Validates quality reports to ensure quality data is accurate and meets the build specifications for existing and new quality programs prior to data analysis being released to ECUP. Coordinates with data sources to review errors, identity corrective actions, and take action to ensure data accuracy. Performs chart abstraction and analysis of data with supporting documentation for the purpose of data submission to payers and quality program administrators. Organizes and supervises student intern assistance with chart abstraction for quality program reporting.
Communication: Develops improved methods for data dissemination to ECUP department. Anticipates, assesses and analyzes the needs of the Office of Clinical IT quality team and develops effective and appropriate reporting solutions. Provides well written and effective professional documentation to support quality initiatives. Actively participates in Office of Clinical IT quality team meetings with updates on work status and suggestions for improvement opportunities. Prepares presentations for ECUP meetings and presents data to ECU leadership as needed.
Special Instructions To Application:
East Carolina University requires applicants to submit a candidate profile online in order to be considered for the position. In addition to submitting a candidate profile online, please submit online the required applicant documents:
Curriculum Vitae Letter of Interest List of Three References (noting contact information)
Bachelor's degree in a discipline related to the area of assignment; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Full time or Part time: Full Time
Position Location (city): Greenville
Position Number: 500147
Organizational Unit Overview:
ECU Physicians is the multispecialty group practice of the Brody School of Medicine. With more than 430 providers and over 700,000 patient visits per year, this complex organization faces increasing challenges for its robust clinical informatics system. The Office of Clinical Informatics was formed to provide oversight of all clinical applications and clinical quality initiatives throughout ECU Physicians. Quality responsibilities are carried out directly or through collaboration with the Quality Committee, ECUP leadership, faculty and staff in each clinical department. Quality initiatives include, but are not limited to: Meaningful Use, Physician Quality Reporting System (PQRS), Accountable Care Organization (ACO), Merit Based Incentive Programs (MIPS), Healthcare Effectiveness Data and Information Set (HEDIS), National Committee for Quality Assessment (NCQA) recognition programs, Heart Health Now, and the MyChart patient portal. In addition clinical applications include the use of Tele health/Telemedicine.
To be a national model for student success, public service and regional transformation, East Carolina University uses innovative learning strategies and delivery methods to maximize access; prepares students with the knowledge, skills and values to succeed in a global, multicultural society; develops tomorrow's leaders to serve and inspire positive change; discovers new knowledge and innovations to support a thriving future for eastern North Carolina and beyond; transforms health care, promotes wellness, and reduces health disparities; and improves qualify of life through cultural enrichment, academics, the arts, and athletics. We accomplish our mission through education, research, creative activities, and service while being good stewards of the resources entrusted to us. East Carolina University delivers on the promise of opportunity. We open doors. We improve lives. We transform the present, and we discover the future. In these ways and more, we serve our community, our state, our nation and our world as together we reach toward our greatest potential. Tomorrow starts here.