Allied Health - Staff/Administrative, Staff/Administrative
The primary responsibility of this position is to directly oversee Lions Gift of Sight staff in the areas; donor case coordination, donor eligibility screening, final donor eligibility determination, and transplant and research tissue distribution. This position also liaisons with donation partners in these areas. This position ensures these areas are operating smoothly and in compliance with eye banking regulations and ensures tissue distribution is safe and successful. The donor eligibility manager supervises the coordination lead, the donor coordinators, and distribution personnel. This position collaborates with other eye bank programs as needed.
This position is responsible to maintain the LGS Technical Policies and Procedures relating to the above areas and to ensure they are up-to-date regarding regulations and processes. This position is responsible for all training and competencies related to the above areas.
This is a full time, Monday-Friday position, but may require weekend and evening hours. Administrative call (available by cell phone) is required. Travel may be required throughout the LGS coverage area and nationally. Personnel in this position are considered “critical employees” related to back-up or managerial responsibilities in this job description (see also University of Minnesota’s Emergency Closing Policy) and are expected to report to work during emergency closings unless specifically informed by their supervisor that they are not to report.
30% Donor Eligibility Operations
Oversee donor case coordination, donor eligibility screening, and final donor eligibility determination
Collaborate and meet routinely with coordination lead on coordination operations (e.g. personnel, equipment needs, project management): identify needs, concerns, trends, performance and equipment issues. Document key points and goals of meetings as needed to track directives and progress
Evaluate program effectiveness, safety, and personnel needs
Recommend and implement changes to programs as needed
Review donation statistics and trends. Determine what statistics are needed to monitor and evaluate operations
Keep executive director informed of status of all operations– sooner for serious issues or concerns
Consult with executive director or medical director as needed. Document consults and meetings
Maintain position as subject matter expert and train staff for final sign off of donor eligibility
Participate in development and implementation of Operations Continuity Plan
20% Transplant and Research Tissue Distributions
Oversee tissue distribution program
Ensure tissue distribution is staffed to meet surgeon and researcher needs
Evaluate distribution program effectiveness, safety and personnel needs. Recommend changes to program as needed.
Routinely meet with distribution staff
Work with Human Resources, in collaboration with executive director, as needed, to facilitate hiring of all positions in coordination and distribution
Hire, train, and supervise donor coordination and distribution personnel
Assign lead donor coordinator
Perform probationary and annual performance appraisals for personnel directly reporting to this position.
Perform annual performance appraisals for staff
Hold bi-annual review of goals with all direct reports.
Ensure verbal or written warnings, suspensions or terminations of any reporting personnel are performed and documented and executive director is kept informed of serious issues (before and after notice to employee).
Lead department meetings
Ensure coordination and distribution staff meetings occur regularly
Approve payroll forms and reimbursement requests for direct reports
Back-up personnel (e.g. coordinate potential eye donors, distribute tissue, etc.) when personnel are not available due to emergency situations.
25% Regulatory Compliance and Quality System
Ensure is LGS is compliant with all donor eligibility and distribution regulations relating to eye banking, including Federal Drug Administration (FDA) and Eye Bank Association of America (EBAA)
Review LGS technical manual policies and procedures relating to coordination, donor eligibility, and distribution at least annually or more frequently as needed. Ensure these P&P’s are accurate and in compliance with eye banking regulations.
Revise, originate or obsolete policies, procedures and forms as needed. Delegate first draft of policies to appropriate subject matter experts, as needed.
Follow document control process: ensure new policies, procedures, or revisions are approved by quality systems department and signed by executive director and medical director
Ensure training is provided to relevant personnel for all changes in policies and procedures prior to implementation
Review LGS donor records regularly. Document findings and discuss with quality systems as needed.
Collaborate on the eye bank database development, maintenance and training
Perform lead role during inspections (e.g. FDA, EBAA) in collaboration with quality systems as assigned.
Ensure complete documentation during all regulatory inspections in collaboration with quality systems
Act as decision maker for donor eligibility when new medical information is received about a donor from other donation organizations or final autopsy reports after distribution of tissue
Assist quality systems with Quality Control Reports as requested
Annually renew tissue-banking licenses in states where LGS distributes tissue and that require state licenses
Document work related injuries and maintain files
Post OSHA form 300A by February 1 each year and ensure it remains hanging until April 30
Obtain and maintain certification as Certified Eye Bank Technologist
Ensure development and completion of annual training and competencies for donor coordination and distribution staff
In collaboration with quality systems assistant, ensure documentation of completed training
5% Represent LGS to the Public
Liaison with other local and national organizations (e.g. ATSF, LS, ADS, medical examiners, funeral directors) as needed regarding coordination and distribution issues
Attend national eye banking functions and represent the LGS directed by supervisor
Participate in training on eye donation to outside organizations. e.g. educational institutions, ophthalmology groups, ophthalmology fellows and residents, donation partners
Give presentations on behalf of LGS to national organizations, e.g EBAA, as requested
Serve on national committees as requested, e.g. EBAA
At All Times - General Responsibilities
Practice safe work habits at all times
Practice attitudes and behaviors consistent with LGS values of Integrity, Quality, Innovation, Exceptional service, Compassion, and Leadership
Practice effective, respectful, and proactive communication with other LGS staff and with staff from other organizations
Read and follow all LGS and EBAA policies and procedures
Be knowledgeable about the FDA's and CDC's rules and guidelines and the EBAA's medical standards.
Serve on committees as directed by supervisor, e.g. ITeam
Attend and serve at Donor Family Recognition Programs at least annually
Be knowledgeable about regional organ and tissue procurement organizations
Arrive and work during scheduled hours.
Attend all staff, technical and other meetings as necessary
Share administrative on-call for donor coordinators for donor eligibility questions
When on call be available 24 hours/day (ie. cell phone)
The University of Minnesota offers a comprehensive benefits package including:
Competitive wages, paid holidays, vacation and sick leave
Low cost medical, dental, and pharmacy plans
Health care and dependent daycare flexible spending accounts
Excellent retirement plans with employer match
Disability and employer paid life insurance
Wellbeing program with reduced insurance premiums
Tuition reimbursement opportunities covering 75%-100% of eligible tuition
"All required qualifications must be documented on application materials”
-A Bachelors Degree plus at least 4 years of experience or a combination of related education and work experience to equal eight years required.
-Prior experience in an eye, organ or tissue donation environment. -Prior supervisory or management experience. -Functional understanding of medical terminology
Internal Number: 327947
About University of Minnesota, Twin Cities
The University of Minnesota, founded in the belief that all people are enriched by understanding, is dedicated to the advancement of learning and the search for truth; to the sharing of this knowledge through education for a diverse community; and to the application of this knowledge to benefit the people of the state, the nation, and the world.